Getting started

Your account, in a few steps.

Funds, orders and activity are all in the app.

Start trading

Connect your wallet. Unlock your account with the message shown in your wallet. Connecting does not submit a transaction.
Save your recovery file. Open Backup & recovery in the app, download the encrypted file and keep its passphrase separately.
Add funds. Check the network, token and amount. Keep native tokens in your wallet to pay network fees. Wait for your assets to become available.
Place an order. Choose buy or sell, enter an amount and a limit price, and check availability. Review the request before approving it.

Why is my available balance lower?

Funds can be reserved by an open order or waiting for verification. A trade may also need one sufficiently large available asset record. The app explains what is preventing the next order; total balance alone does not guarantee it can be placed.

When can I trade again?

You can use other available funds while earlier activity completes. To trade with the income from your last order, wait until settlement is confirmed and that income is shown as available.

How do I cancel or retry?

Use the cancellation control on your order. If a request is pending or its result is unknown, check its status before retrying. Keep your recovery data; clearing browser storage will not cancel a transaction.

How do I withdraw?

Choose Withdraw in the app, check the token, destination and amount, then confirm in your wallet. The maximum may require several withdrawals. The app keeps unavailable or reserved assets separate from spendable funds.

How do I restore my account?

Choose Import recovery on the connection screen or in Backup & recovery, then open your encrypted file using its passphrase. Verify your assets after restoring. An older backup can omit newer activity; keep a fresh copy and never share its passphrase.

What if verification or a transaction is stuck?

Keep the app open and check the status message. Use Verify assets for a balance check, or the saved operation’s Check status control. A failed status request does not prove that a transaction failed. Do not submit it again until its result is known.

What information is shared?

Your wallet sees the requests you approve. The quoting service receives the order terms needed to obtain quotes. A proving service processes the transaction-specific data needed for a proof. Private trading does not make every interaction invisible; check the request and use only the intended site.

Why does the app say the release is locked?

Trading is unavailable until the matching deployment is configured and verified. A preview page is not evidence that a mainnet release is ready. Follow the release instructions provided to you.